Refund and Dispute Policy

1.1 Eligibility for Refunds

Refunds are available under the following circumstances:

• Service interruption or technical failures preventing postcard delivery
• Incorrect delivery due to our error (wrong address printing, etc.)
• Quality issues with physical postcards (printing defects, damage)
• Subscription billing errors or unauthorized charges
• Service cancellation within 14 days of initial subscription (if no postcards have been mailed)

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Individual postcard orders once printing has begun
• Subscription fees beyond the 14-day cancellation window
• Postcards delayed due to postal service disruptions
• Failure to update mailing address before printing

1.3 Refund Process

To request a refund:

• Contact support@snay.ly with your order details
• Provide relevant documentation (photos, error messages, etc.)
• Allow up to 5 business days for review
• Approved refunds are processed via original payment method

Subscriptions can be canceled at any time through your account dashboard. Upon cancellation:

• Service continues until the end of the current billing period
• No partial refunds for unused time
• Annual subscriptions may be eligible for prorated refunds (if requested within 30 days)
• Postcards already scheduled for printing will still be sent

3.1 Filing a Dispute

For service-related disputes:

• Email support@snay.ly with details of your concern
• Include order numbers and relevant documentation
• Allow 2 business days for an initial response
• Disputes are handled according to our Terms and Conditions

3.2 Resolution Process

• Initial review by customer service team
• Escalation to management if needed
• Resolution typically within 7 business days
• Option for third-party mediation in unresolved cases

• All payments are processed securely through Stripe
• Transactions are in USD unless specified otherwise
• Billing disputes must be reported within 30 days of charge
• Chargeback fees may apply for invalid disputes

For refund and dispute inquiries:

Email: support@snay.ly

Address: Snay.ly operated by SAUERAPPLE LLC

PO Box 1222

Sugarloaf, CA 92386