Snay.ly Privacy Policy

We collect information you provide to us, including:

• Name, email address, and postal address for postcard delivery
• Account credentials and authentication information
• Payment information (processed securely through Stripe)
• Postcard recipient details (when provided)
• QR code scan activity and engagement metrics
• Communication preferences and service interaction history
• Usage data and website analytics
• Device information and technical identifiers

We use the collected information to:

• Generate and deliver physical emoji postcards
• Process payments and manage your subscription
• Track QR code scans and sender engagement
• Facilitate anonymous and identified postcard sending
• Provide customer support and service updates
• Send transactional and service-related emails
• Send optional marketing communications (with your consent)
• Monitor website usage to improve our service
• Prevent fraud and ensure security
• Comply with legal obligations

We may share your information with:

• Printing partners and postal services for postcard fulfillment
• Stripe for secure payment processing
• Analytics and cloud service providers to improve performance
• Legal authorities if required by law
• Other parties with your explicit consent

We never sell your personal information to third parties.

We protect your information using:

• Industry-standard encryption for data in transit and at rest
• Secure payment processing through Stripe
• Regular security audits and vulnerability assessments
• Strict access controls and authentication protocols
• Employee data protection training and policies
• Secure data backup and recovery procedures

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Export your data in a portable format
• Withdraw consent for optional data processing
• Manage your communication preferences

Contact us to exercise these rights at privacy@snay.ly

We use cookies and similar technologies to enhance your experience, track QR code interactions, and improve our service. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-app notifications. Continued use of our service after updates constitutes acceptance of the revised policy.

For privacy-related inquiries:
Email: privacy@snay.ly
Address: Snay.ly operated by SAUERAPPLE LLC
PO Box 1222
Sugarloaf, CA 92386

For general support:
Email: support@snay.ly

We retain your information as long as necessary for service fulfillment and legal compliance. Subscription data remains while your account is active. QR code scan records are retained for engagement tracking. You may request data deletion, subject to legal obligations.

Snay.ly is not intended for children under 13. We do not knowingly collect data from minors. If such data is discovered, we will delete it. Parents can contact privacy@snay.ly for assistance.